FAQs

We only accept orders placed through our partner online ordering platforms: Toast, DoorDash, Grubhub, and Uber Eats. You can find our menu and place your order directly through their apps or websites.

No, we operate as a ghost kitchen, which means we don’t have a physical storefront for customer pickup. All orders are delivered directly to you through our partner platforms.

Our delivery hours are Monday – Sunday, 11:00 AM to 8:00 PM. Please check the specific platform you are using for the most up-to-date hours, as they may vary slightly.

Delivery fees are set and charged by the respective third-party delivery platforms (DoorDash, Grubhub, Uber Eats). Please refer to their apps or websites for information on delivery fees to your location.

Yes, once your order is placed and accepted, you can track its progress and estimated delivery time through the app or website of the platform you used (DoorDash, Grubhub, or Uber Eats).

If you experience any issues with your order, please contact the customer support of the delivery platform you used (DoorDash, Grubhub, or Uber Eats) directly. They are best equipped to handle order-related problems and provide refunds or replacements according to their policies.

For larger orders, it’s best to contact us directly at [email protected]. We can then discuss your needs and potentially arrange a more efficient ordering process. Please note that large orders might require more lead time.

While we primarily focus on individual and small group online orders, please contact us directly at [email protected] to discuss your catering needs and see if we can accommodate your event.

Our complete menu with prices is available on our pages within the Toast, DoorDash, Grubhub, and Uber Eats apps and websites.

Yes, we have vegetarian and vegan options clearly marked on our online menus. Please check the specific platform you are using to view these choices.

Customization options vary depending on the dish and the capabilities of the ordering platform. Please check the available modifications when placing your order. If you have specific requests, you can try adding a note to your order, but we cannot guarantee all requests can be accommodated.

We take great care in preparing our food fresh and packaging it securely to ensure it arrives at your doorstep in the best possible condition.

If you have specific questions about ingredients or potential allergens, please contact us directly at [email protected] before placing your order.

Utensils and napkins are automatically included.

Payment is processed securely through the payment methods accepted by each individual platform (Toast, DoorDash, Grubhub, Uber Eats). We do not handle payments directly.

Any available coupons or promotional codes would be offered and applied through the respective delivery platforms. Please check their apps or websites for current promotions.

Refund policies are determined by the delivery platform you used. If you have an issue with your order, please contact their customer support for assistance.